Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, hygiene liner, and in its original packaging.

How to start a return
Returns are requested through our online return portal:

  1. Click Log in at the top of our website and enter the email address you used for your order. We’ll send you a one-time code to sign in, so no password is needed.
  2. Go to Orders and select the order you’d like to return.
  3. Click Request return, choose the item(s) and the reason for your return, and submit your request.

We’ll review your request and, once approved, send you an email with the return address and instructions. Postage for returns is covered by the customer.

Items sent back to us without first requesting a return through the portal will not be accepted.

Having trouble with the portal or have a question about your return? Contact us at hello@billieswim.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Final sale items and gift cards cannot be returned.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@billieswim.com.

Exchanges
We happily accept exchanges. All exchanges are based on stock availability and can only be exchanged for the same item in a different colour / size as long as they are the same cost value. To request an exchange, start a return through the return portal and mention the colour / size you’d like in your request. If the exchanged style is more in value than your original item, we will need to process a refund and the item you want will need to be ordered through the website.